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Shipping & Returns

Shipping

Shipping costs are charged from the customer. Every customer receives separate notification about delivery details.

Shipping costs are charged at a rate of 20€ or 25€, depending of your location.

Prices and taxes

All prices are in euros. Prices include 24% VAT. Cozify Oy reserves the right not to deliver the product in case of fault published prices. Cozify Oy reserves the right to change the prices of the products.

Ownership of products

All products are in the ownership of Cozify Oy until fully paid.

Warranty

All products are covered by 1 year limited product warranty. Warranty covers defects in materials and/or workmanship under normal use for a period of ONE (1) YEAR from the date of purchase by the original purchaser.

Returns

You may return any product you have ordered from Cozify within 14 days from the date of delivery.

Items sent after the 14-day return policy will not be accepted and will be returned to sender.

We are unable to accept the return of goods that are not in their original packaging.

Any refunds will be processed after the merchandise has been received by Cozify Oy.

If your order arrives damaged, please e-mail to support@cozify.fi.

If you received an item in error or a defective item, please e-mail to support@cozify.fi.

Payments in Finland

Maksuturva Group Ltd is a Finnish payment institution and payment service provider functioning under the control of Finland’s Financial Supervisory Authority. This means that the payments from web stores and related services go via us to the merchant.

All data transfer is encrypted, so you can be sure of the safety and security of the service when using Maksuturva.

We do not transfer your information to third parties for marketing purposes.

Use of the service is free-of-charge to consumers.

You can find more answers to questions: https://www.maksuturva.fi/en/consumers/support

Contact us:
Maksuturva Group Ltd
Keilaranta 5
02150 Espoo
FINLAND

Business ID: 2121703-0
Phone: +3589 4241 7040, (weekdays 9:00 am - 5:00 pm)
Email: customerservice@maksuturva.fi
Website: www.maksuturva.fi

Questions?

Contact us at support@cozify.fi.